México
5-7 Days Standard Shipping - Free
2-3 Days Expedited Shipping $99MXN
United States
7 Days Standard Shipping $700MXN
Rest of World
Please write us to info@minhk.com for an exact rate.
Shipping
An email confirmation will be sent to you as soon as your order is received. Once your item has shipped, a second confirmation will be sent which will include a tracking number for your shipment.
Orders placed Monday through Friday before 12:00 pm México Time (excluding holidays) will be shipped the same day, pending item availability and credit card verification. Orders placed Saturday and Sunday will ship out the following Monday.
Orders are processed and shipped from México City.
Inside México the shipping cost is free for 5-7 days shipping and it costs 99MXN for 2-3 day expedited shipping.
For shipping costs outside México please see the Shipping Rates tab in each product page. For countries not listed in the tabs write us an email to info@minhk.com to see if we can ship to your country.
For orders outside México, please note that you will be liable for all import duties, customs and taxes levied by the country you order is being shipped to. These will be due at the point of, or after delivery.
For returning or exchanging of an item you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $750MXN, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
We’re Here to Help!
Please contact us if you have any questions at
info@minhk.com
or call us directly at +52 1 55 18229889
Exchange and Returns
If you are not completely satisfied with your purchase, MINHK will gladly offer a web credit or exchange. Web credits can be used online at www.minhk.com and are to be used within 1 month of issuance date.
Return items or exchanges must be returned to us within 5 business days of the date of receipt, in their original condition. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded, unfortunately sale items are FINAL SALE and cannot be refunded.
International sales are FINAL SALE and not eligible for return/exchange for any reason (except faulty goods).
Gift cards are non-refundable: If the item was marked as a gift card when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Items returned without a Return Authorization will not be accepted. The additional shipping cost incurred will be automatically charged to your account.
MINHK reserves the right to request proof of shipment date.
All returns/exchanges must be pre-approved by MINHK. In order to be pre-approved, send us an email to info@minhk.com with your name, proof of purchase, item you'd like to return and the reason and if approved, we’ll send you and email with your Return Authorization Form (RA) and a return-shipping label. Please fill the RA form and mail it with the item you’d like to exchange/return to the following address:
MINHK
Av. Horacio 1211 int. 203
Col. Polanco, Miguel Hidalgo
México D.F, México, 11550
Return shipping costs is the responsibility of the customer. The shipping cost (99MXN) will be deducted from your refund.
Exchange shipping cost is the responsibility of the customer, there is a 99 MXN shipping charge to exchange items for a different size or model. All exchanges are based on stock availability. Simply request an RA number by contacting info@minhk.com
We highly recommend that you insure all return packages as a full credit can only be issued if the package is not lost or damaged
Once Returned Merchandise is processed, refunds will be issued in the original form of payment. Please note credit card refunds may take up to 10 business days to appear on your bank statement, depending on the participating banks processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this process.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@minhk.com.
Faulty Goods
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair items if faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
Contact Us
We’re Here to Help!
Please contact us if you have any questions at
info@minhk.com
or call us directly at +52 1 55 18229889
